Privacy Policy
Last updated: January 27, 2025
Introduction
Welcome to ChatSide.ai ("we," "our," or "us"). We're committed to protecting your privacy and ensuring you understand how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding the AI companion service we provide.
By using ChatSide.ai, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully and contact us if you have any questions.
Data We Collect
Account Information
- Name (first and last name)
- Email address
- Handle/nickname for AI companions to use
- Date of birth (to verify age requirements)
- Phone number (optional, for text notifications)
- Password (encrypted)
Interaction Data
- Conversation messages with AI companions
- Conversation summaries and memory data
- Interaction preferences (what you're looking for)
- Notification preferences
- Usage patterns and frequency
Technical Data
- IP address
- Browser type and version
- Device information
- Login timestamps
- Session data
How We Use Your Data
🤖 Providing AI Companion Services
We use your conversations and preferences to personalize AI companion interactions, maintain conversation context, and improve the relevance of responses.
💭 Memory and Personalization
We create summaries of your conversations to help AI companions remember important details about you, your preferences, and past discussions.
📧 Communications
Based on your preferences, we may send account updates, billing information, feature announcements, or messages from your AI companions.
🔧 Service Improvement
We analyze usage patterns (in aggregate) to improve our service, fix bugs, and develop new features.
Data Retention
⚡ Our Retention Policy
We believe in keeping your memories while respecting your privacy.
Conversation Summaries
Retained indefinitely to maintain AI companion memory, unless you delete your account.
Full Message History
Retained for 90 days for context, then automatically deleted. Summaries are preserved.
Account Information
Retained as long as your account is active, plus 30 days after deletion for fraud prevention.
Technical Logs
Retained for 30 days for security and debugging purposes.
Your Rights
You have full control over your personal data. Here are your rights:
📊 Export Your Data
Download all your personal information, preferences, and conversation summaries at any time.
✏️ Update Information
Modify your profile, preferences, and notification settings through your account page.
🗑️ Delete Your Account
Permanently remove all your data from our systems (with exceptions required by law).
🔕 Opt Out
Control your communication preferences and opt out of non-essential emails.
Security
🔒 Your Data is Protected
We implement industry-standard security measures to keep your information safe.
- All data is encrypted in transit using HTTPS/TLS
- Passwords are hashed using bcrypt with salt
- Database encryption at rest
- Regular security audits and updates
- Restricted access to personal data (need-to-know basis)
- We never sell your data to third parties
- No sharing with advertisers or data brokers
Age Requirements
⚠️ 18+ Only
ChatSide.ai is strictly for adults aged 18 and older.
Our service involves AI companions that discuss mature topics and provide advice that requires adult judgment to properly contextualize.
We verify age during registration and will terminate accounts if we discover users under 18.
If you believe someone under 18 is using our service, please contact us immediately.
Third Parties
We carefully limit third-party access to protect your privacy:
Infrastructure Providers
- Vercel (hosting)
- Supabase (database)
- OpenAI/Anthropic (AI processing - no personal data shared)
What We Never Do
- Sell your personal data
- Share with advertisers
- Provide to data brokers
- Use for purposes other than providing our service
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
When we make significant changes:
- We'll update the "Last updated" date at the top
- We'll notify you via email (if you've opted in)
- We'll display a prominent notice on our website
- For material changes, we'll ask for your renewed consent
Continued use of our service after changes means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach out:
privacy@chatside.ai
Response Time
We aim to respond within 48 hours
Data Protection Officer
dpo@chatside.ai
🇪🇺 GDPR Compliance
For users in the European Union: We comply with GDPR requirements. You have additional rights including data portability, rectification, and the right to lodge a complaint with your supervisory authority.